WEBHOOK NOT SUPPORTED

HTTP 404. Stable Problem Details type: https://docs.ovok.com/errors/webhook-not-supported.

What this meansCopy Anchor Link

Ovok takes no notifications from this wearable provider. Only Withings, Polar and Suunto send them. Clients should branch on type and status, not on human-readable detail text.

TroubleshootingCopy Anchor Link

Remove the notification URL from the provider's portal. The provider's data is synced daily and on demand. Compare the request with the relevant endpoint's documentation and confirm the authenticated project and environment. Record the request path and traceId before escalating; the identifier lets an administrator find server-side context without sharing credentials or patient data.

Related endpoint guidanceCopy Anchor Link

Use these pages to check the route, project settings, and request requirements associated with this error:

• Webhook URLs
• Wearables webhooks

Retry safelyCopy Anchor Link

Correct the request, configuration, access or project state described above before retrying. Repeating an unchanged request will normally return the same error; for writes, check whether the first attempt changed state before sending it again. Follow endpoint-specific idempotency and concurrency guidance. Do not retry in a tight loop or use a broader permission or project setting to bypass the check.

If the problem persistsCopy Anchor Link

Share the HTTP status, problem type, request path, response timestamp, and traceId with your administrator or support contact. Remove access tokens, provider secrets, and sensitive patient data from the report. The Error responses guide explains the response fields, while the machine-code registry lists every endpoint-specific type audited for this release.