SYNC QUEUE UNAVAILABLE

HTTP 503. Stable Problem Details type: https://docs.ovok.com/errors/sync-queue-unavailable.

What this meansCopy Anchor Link

Ovok accepted a wearable provider notification but could not queue the sync it asks for. Clients should branch on type and status, not on human-readable detail text.

TroubleshootingCopy Anchor Link

The provider retries the notification; the daily sync is the backstop. If it lasts, contact Ovok support. Compare the request with the relevant endpoint's documentation and confirm the authenticated project and environment. Record the request path and traceId before escalating; the identifier lets an administrator find server-side context without sharing credentials or patient data.

Related endpoint guidanceCopy Anchor Link

Use these pages to check the route, project settings, and request requirements associated with this error:

• Webhook URLs
• Wearables webhooks

Retry safelyCopy Anchor Link

For a 5xx response, wait for Retry-After when present and retry with bounded backoff. Before replaying a write, read the affected resource or operation state to avoid duplicate effects. Follow endpoint-specific idempotency and concurrency guidance. Do not retry in a tight loop or use a broader permission or project setting to bypass the check.

If the problem persistsCopy Anchor Link

Share the HTTP status, problem type, request path, response timestamp, and traceId with your administrator or support contact. Remove access tokens, provider secrets, and sensitive patient data from the report. The Error responses guide explains the response fields, while the machine-code registry lists every endpoint-specific type audited for this release.