Send support message

Method	Path
POST	/v1/slim/user/support

Authentication · Access policies

Sends a support email on behalf of the signed-in user to the support address configured for this Ovok environment.

Auth: Bearer token for a practitioner, project admin or System Owner session. The caller's access policy must grant Patient:read, Patient:search, Device:read, Device:search, Observation:read and Observation:search (project admins skip this check). Scope: The caller's project (from the token).

Behaviour

• Sends one email built from the message, version and environment you send.
• The email also carries details taken from your session, not from the body: your name, email, project name, profile type, access policy name and tenant code.
• Nothing else is written.
• Returns true once the email is sent.

Example

curl -X POST 'https://api.sandbox.ovok.com/v1/slim/user/support' \
  -H "Authorization: Bearer ${OVOK_TOKEN}" \
  -H 'Content-Type: application/json' \
  -d '{ "message": "The live view does not load.", "version": "1.8.0", "environment": "production" }'

Successful response

201 — Support message sent. The body is true.

Errors

Status	Meaning
400	The support address is not configured, or the session carries no project.
401	The bearer token is missing or invalid.
403	The session is not a practitioner, admin or System Owner session, or its access policy lacks one of the listed interactions.
422	The body fails validation.